Contact

One of us reads every message. Tell us what happened and we will sort it.

The fastest way

1 Reply to your order receipt. It is already threaded to us, so this is the fastest route and needs no new thread. Do this even if the tracking email is the one you got first — reply to the receipt.

Have your design code to hand — it looks like #AJ3 and it finds your order instantly.

What to include

Your design code (#XXX)
The size you ordered
What went wrong, in a sentence
For a print fault or damage, one photo is genuinely enough

Common things

My shirt arrived damaged or the print is wrong.
Sorry, that is ours to fix. Reply within 30 days of delivery and we send a free replacement — no return postage, no need to send it back.

I picked the wrong size.
We are sorry, but a shirt printed specifically to your size cannot be reprinted, so we cannot replace it. The size chart has real garment measurements and a quick way to check before you order.

Where is my order?
Allow 5–10 business days in the US after your order is confirmed. Tracking arrives by email from printify.com when it ships — check your spam folder, since it sometimes lands there.

I want my artwork or order record deleted.
Ask and it is done. See the privacy policy for the one exception, which is about records we are required to keep.

Before you buy

If anything here is unclear, ask first. It is always better than guessing on a size, because that is the one thing we cannot fix afterwards.

Pick your monster Shipping & returns

Monster Shirts Rock is an independent business. Orders are handled by Stripe for payment and Printify for printing and shipping — both are separate companies, and replying to your receipt reaches us regardless.